introduction

1- Silk Blue is an e-commerce platform that consists of a website, in addition to some logistical services, and a payment infrastructure to facilitate the process of buying and selling goods within the Arab Republic of Egypt.

– 2- The policies and provisions described below serve as an official reference for regulating the use of the Silk Blue website by the customer or the company itself – Silk Blue

3- When using the Silk Blue website, you acknowledge that you accept these general terms and conditions in full 

 - If the user does not accept some or all of the terms of the terms, the user has no right to deal with the platform or its affiliated companies, which are - the website.

 

4- The company reserves the right to delete, change or modify any of the policies described at any time

5- The changes are considered effective from the date of their clarification on the Silk Blue website, and it is not necessary to inform any party before the change

 

Note: Please review the terms and conditions periodically for any changes. Your continued use of the Silk Blue platform constitutes implicit consent to changes of all kinds

 

Note: Sometimes, some requests are not processed or continued for several reasons

 

1- Silk Blue Company has the right to refuse, modify, or cancel any order at any time and without consulting the customer

2- Silk Blue Company has the right to request more information about the buyer, which includes, but is not limited to (phone number, address, payment method, etc.) to confirm the buyer’s identity and before accepting the order.

3- Total refunds or exchanges are managed within 14 days or 30 days (in the event of a technical malfunction), in accordance with the laws in force in the Arab Republic of Egypt.
 

Note: The exchange and return process is carried out according to page Exchange and return On the Silk Blue website

 

 Public policies

1- In the event that any disputes or disputes arise on the site or in any connection with it, these disputes are subject to the jurisdiction of Egyptian law.

2- The Arab Republic of Egypt is considered the country of origin and registration of a company

 Public policies

1- In the event that any disputes or disputes arise on the site or in any connection with it, these disputes are subject to the jurisdiction of Egyptian law.

2- The Arab Republic of Egypt is the country of origin and registration of Silk Blue Company.

3- Those under 15 years of age are not entitled to register or complete buying and selling transactions on the Silk Blue website or its accessories.  

4- All purchasing operations, transactions, and attached data are subject to sharing with the donor of the payment method on the site, which is done through fully secured posts.